Home / Using a Cooler / Request a refund
sorry about that —Request a refund
Something go wrong with a purchase? Tell us where and when, and we'll look into it.
our refund policy
If something went wrong, we'll make it right.
What's covered
- You were charged for items you didn't take
- You were charged twice or the wrong amount
- A product was expired or damaged
- A machine error, like a door that wouldn't open or a charge that didn't match
Please reach out within 30 days of your purchase.
What to include
- Date and approximate time of purchase
- The cooler or micro market location
- The items involved and what went wrong
- The last 4 digits of the card you used (optional). We use them only to find your transaction. Never send your full card number.
What happens next
- A real person on our team reviews every request against the machine's purchase record.
- We'll reply by email, usually within 2 business days.
- If we need more detail, we'll ask.
How you get your money back
- Approved refunds go back to the original card or payment method. We can't refund in cash.
- Refunds usually show up within 5 to 10 business days, depending on your bank.
- For an unclaimed hold where nothing was charged, the hold drops off on its own, usually within a few business days.
Full details are in our Terms of Use. Questions? Call (858) 922-5377 or email sales@tapandtake.tech.